Frequently Asked Questions
Please read these FAQ's before making an enquiry to us by email, the information here might make your life easier!
How much is delivery?
We offer flat rate delivery of $9.95 for all orders with the exception of some heavier items (as indicated in their description).
How will I know my order has been sent?
If your order is received by 2PM AEST it will normally be dispatched within 48 hours. Orders received after 2PM will be dispatched within 72 hours unless you make a special request for an urgent delivery. We use a number of different carriers to deliver orders. The carrier used depends on the size and destination of your order.
Do you post Internationally?
Yes, we can deliver overseas but we will quote on the postage cost after ordering. Please contact us before placing your order.
I live overseas, can I purchase gifts for delivery to my family in Australia?
Yes - you can use your credit card to make your purchase and have the gifts delivered to Australian addresses.
Can the billing and delivery address differ?
Yes - at checkout you have the option of including a separate billing address and delivery address.
Can you send purchases to multiple delivery addresses in Australia?
Yes - however you will need to put the orders through as separate orders.
If my purchase is a gift will the recipient know how much I spent on them?
No - we remove all price tags and the tax invoice is emailed directly to the email address you registered with us.
I've changed my mind - what is your returns policy?
We have a no fuss returns policy. If you are not happy with your purchase for any reason you can return it to us within 30 days of the date of purchase for a full refund of the purchase price (no refund on postage). You are responsible for the postage costs of returning the item to us.
My order was damaged during transit - what should I do?
Tell us! We check our products before dispatch to make sure they are not damaged. We also take great care to wrap them carefully. If however, damage occurs during the delivery process please contact us for a replacement or refund.
How can I search for just the right thing?
You can search for items in several ways. The most common is by category - we've tried to make these easy to follow. You can also search by keyword, price or brand.
Help - I have no idea what to buy!
We've tried to make gift selection as easy as possible with our birthday ideas. Lots of products to choose from, all under $25 and categorised. If you're still stuck then email or call us and we'd be glad to make suggestions.
How can I pay for my purchase?
We offer secure payment through credit card. We also offer a direct deposit through our bank facility, and take cheques. Please contact us for these options.